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The
Department will send separate One Time Passwords (OTP) also referred as
PIN on the mobile and email provided by the taxpayer. The OTPs have to
be entered by the taxpayer after logging into their e-filing account to
authenticate the same. The OTPs will remain valid for 24 hours within
which the taxpayer has to complete the process. For ‘Foreign/ NRI'
taxpayers, the OTP validation of the email ID would be sufficient.
Validation
of email and mobile numbers has been introduced to facilitate taxpayers
as in many cases incorrect emails and mobile numbers have been provided
and taxpayers did not receive important communication from the
Department. Further, it has been observed that in many cases taxpayers
are not able to reset their password since the new temporary password
from the Department may be sent to their registered email which may be
different from the taxpayer's personal email, e.g. email of their
intermediary.
This
is a one-time process to validate the mobile number and email ID.
However, whenever the taxpayer changes the Mobile Number or email ID in
their Profile, the process will be repeated to ensure that the
particulars provided are correct. Further, this validation will ensure
that Department can send an OTP for resetting the password used for
Login in case the taxpayer has forgotten the password.
One
mobile number or email ID can be used for a maximum of 10 user accounts
as the Primary Contact- Mobile Number and Email ID in e-Filing. This is
to ensure that family members and related business concerns (not
exceeding 10 separate users) not having personal email or mobile can be
covered under a common email or mobile, but in general taxpayers should
have their own unique email ID and Mobile registered with the
Department.
The
taxpayer can enter any other person's email or mobile number in
addition, as a Secondary Contact (without any restriction on the number
of user accounts linked as a Secondary Contact). Using “Profile Settings à My Profile” the taxpayer can select to include the Secondary Contact to also receive emails, alerts etc.
It
is advised that the emails and SMS from the Income tax Department may
be included in the ‘safe list' or ‘white list' to prevent the
communications from the Department from being blocked or rejected or
sent to Spam folder. Taxpayers are also advised not to share their
user-id and password of their e-filing account with others to prevent
un-authorized access. Taxpayers can reset their password using the
'Forgot Password?' link while logging in to their e-filing account and
by providing the necessary details.
The
Department requests the cooperation of all taxpayers for completing
this validation process at the earliest for a smooth and convenient
return filing process.
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